Diagnostics & troubleshooting
We assess drive and electronic faults. Available checks depend on the fitted system and symptoms.
WORKSHOP & DIAGNOSTICS
Bicycle and e-bike workshop in Kassel.
An error message, reduced assistance or routine maintenance? Describe your concern. We will assess the diagnostics or work your bicycle needs and agree the next steps with you.
Start an enquiryBattery check
We explain which checks are possible for your battery and what they can tell you.
Maintenance & repairs
From brakes and gears to worn components: we agree the scope and suitable replacement parts in advance.
E-bike service: systems and repairs
Bosch, FIT, Panasonic, Brose and Yamaha: tell us the system and error message. We clarify available diagnosis and repairs for your bicycle beforehand.
- Motor and electronicsFault finding, connection checks and replacement of suitable components by agreement.
- Brakes and gearsBrake pads, gear adjustment and inspection of worn drivetrain parts.
- Bosch Ownership ResetHelp with ownership transfer. We check proof of purchase and bicycle identification beforehand.
- Battery and chargerCharging issues and compatibility checks. We agree the scope and cost of battery testing before work starts.
Repairs by agreement: we discuss costs and required parts before additional work begins.
How your workshop visit works
- Describe the problem and send photos if needed. The brand, model and drive system help us prepare.
- We agree the appointment, possible work and costs with you. Your preferred date is reserved only after our confirmation.
- Bring your bicycle at the agreed time. We discuss any further work or required parts with you.
What should I bring?
For an e-bike, bring the battery key and removable display. We will let you know beforehand if the charger is needed. For warranty enquiries, have your proof of purchase ready.
How can I follow up on my bicycle?
After your enquiry, you receive a personal reply page. You can read our response and ask further questions there.